Ordering Help Guide
While most online stores operate much the same way, there are often variations depending on the type of products being sold.
On our old store you had to go to a different page for each colour of a sock. Our new store enables you to choose colour and size for each sock type all on the one page, making ordering easier for you.
If you’re not sure how to order, the following steps will guide you through the process. If you still need help please call us on (02) 48320202.
If you need more information about a particular sock, at the bottom of the page you’ll find a row of tabs covering additional product details, shipping and payment options, and a size guide.
Step by Step Guide:
- On the category or collections pages, find a sock that you want to order.
- The colour swatches will display a popup with the colour name (black, red etc) when you mouse over each swatch.
- Click the colour swatch of the colour you’d like to order. The selected swatch will then show a black border, and the main sock image will change to display the sock in the colour you’ve selected. You can either roll your mouse pointer over the image to see parts of it enlarged, or you can click the image to enlarge it.
- Once you’ve selected your preferred colour, you can input the order quantity into the box under the desired size.
- Above each quantity box is a price for that colour & size. If a size is on special the price displayed here will be different to the main price at the top of the page. If a size box is greyed out, then that particular product is not available.
- You can add a quantity to more than one size, and as you add quantities you’ll see a badge on the top right corner of the colour swatch. This tells you how many socks you’ve ordered of that colour.
- You can continue to choose other colour and size variations for the same sock without adding to the cart, and the swatch badges will show the total quantity you’ve selected for each colour.
- Once you’ve finished selecting all the colours and sizes you require for that sock, simply click Add to Cart.
If you change your mind about the selections you made, you'll be able to edit the selections in the cart, where you can change quantities or remove an item from the cart completely.
Note: If you do make a change click, please click “update cart”. You can now choose to “proceed to check out” or click “keep shopping”.
If your page display seems unusual, try refreshing the page a few times to clear your browser cache.
If you need any assistance or find any annoying technical issues please call us or drop us and email.
(02)48320202 or email firstname.lastname@example.org